Shipping policy

Shipping Policy

We're proud to offer free shipping on every order!

Processing time
We process orders Monday through Friday. Orders are processed within 1–3 business days of being placed. Please allow extra processing time during holidays and sale seasons.

Delivery time
After processing, delivery within the United States usually takes 7–15 business days.
In rare cases, an order may take longer than usual, up to 40 business days, due to carrier delays or high-volume periods. If your order is taking longer than expected, please contact us and we'll be happy to help.

Shipping area
We currently ship to the United States only.

Order changes
If you need to change your shipping information, contact us as soon as possible. Once an order has been processed, we can no longer make changes.

Order tracking
Once your order ships, you'll receive an email with a tracking number so you can follow your package in real time. You can also check it anytime on our Track Your Order page.

Lost or damaged packages
If your order arrives damaged or is lost in transit, contact us at hello.lilyandgrace@gmail.com and we'll make it right.

Questions?
Email us at hello.lilyandgrace@gmail.com — we reply within 24–48 hours.