Refund policy

Refund & Return Policy

Please note: return shipping is not free. The customer is responsible for the cost of shipping a return back to us.

Can I return my order?
Yes. If you're not satisfied with your purchase, you can request a return within 30 days of receiving your order.

To be eligible for a return:

  1. The item must be unworn, unwashed and in the same condition you received it, with tags attached and in its original packaging.
  2. The item must not be damaged due to misuse or careless handling.
  3. Return shipping costs are paid by the customer.
  4. We reserve the right to refuse returned items that show signs of wear, washing or damage that was not our fault.

How do I return my order?

  1. Email us at hello.lilyandgrace@gmail.com and include:
    • Your order number
    • The reason for your return
    • A photo of the item (if it is damaged)
    • Your full name
    • Your shipping address
  2. We'll reply with the return address and instructions. Please do not send your return to the address on the package you received — always contact us first so we can give you the correct address.

Our products ship from our international warehouse, so returns are sent back to our international return center at the customer's expense.

Refunds
Once we receive and inspect your return, we'll process it within 7 business days. If approved, your refund will be issued to your original payment method. Original shipping is free, so no shipping charges are deducted from your refund.

Damaged, defective or wrong items
If your item arrives damaged, defective, or is not what you ordered, email us a photo within 7 days of delivery. We'll send a replacement or a full refund at no cost to you — you won't need to pay any shipping.

Cancellations
Orders can only be changed or canceled before they are processed. Please contact us as soon as possible at hello.lilyandgrace@gmail.com. Once an order has shipped, it can no longer be canceled; please wait until it arrives and follow the return process above.

Questions?
Contact us at hello.lilyandgrace@gmail.com — we reply Monday to Friday, within 24–48 hours.